Our Beliefs and Values
We are committed to establishing lasting relationships with our customers by exceeding their expectations the first time and every time, through consistently delivering outstanding quality of service, experience and value.
We put the customer at the heart of everything we do in order to secure their engagement, loyalty and recommendation.
We respect our people and encourage their ideas and creativity. We are committed to attracting, developing and retaining the best talent, challenging each other and demonstrating a ‘can-do’ attitude.
We act with honesty and integrity. We are inclusive, open and actively engaged with our customers, partners, employees and Tour Directors.
We are committed to delivering what we promise, and to only promise what we can deliver.
We continuously look for improvements in our products, our workplace and encourage taking the initiative. We are prepared to change when we need to.
We accept our individual and team responsibilities and we meet our commitments. We are accountable for our own actions, performance and decisions.
We show pride, energy and determination in all that we do. We are committed to creating exceptional experiences for our customers, employees and Travel Directors.
We are a supportive global team focused on inclusive, transparent and collaborative communication.
If you are not serving the customer directly, you need to be serving someone who is.
We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation. We do not compromise on safety.